Questions about HumHub hosting by CUZY

Yes. Every hosted community starts with a 14-day trial that includes all CUZY modules. No card is asked. Trials are not backed up and cannot be exported; both start the moment you subscribe.

No. Team and Business are flat monthly or yearly prices with unlimited members. Limits apply to administrators, storage and notification emails, and can be raised on quote.

Your community keeps working. Administrators see a warning at 80% and 90% of the storage limit, and a notice once it is passed; nothing is blocked, uploads and emails keep working, and we contact you to free space or raise the plan. Email limits work the same way.

Yes, on Team and Business. Point a CNAME (or A records for an apex domain) at your community and we issue the certificate automatically.

Yes. All free and paid marketplace modules can be installed from the administration screen, exactly as on a self-hosted HumHub. Professional Edition modules from HumHub GmbH are not part of the offer.

CUZY Hosting runs on our servers with the community edition of HumHub and the marketplace modules: no Professional Edition modules, no on-premise installation, no FTP or SFTP upload. Read-only SFTP, to browse and download the code and files of your community, is included on Team and Business. Organizations that need one of these should look at the HumHub editions sold by HumHub GmbH & Co. KG (humhub.com/editions); CUZY modules work there too.

On dedicated servers in the region you choose when the community is created: Germany (EU), the USA or Singapore (APAC), all at Hetzner. Germany and the USA are available immediately; a Singapore community is set up within two business days. Encrypted backups are stored with a separate provider in the same region, except for Singapore communities, whose backups are stored in the United States because our backup provider has no Asian data center.

Yes. Subscribers download a complete export of their database and files from their dashboard, once a day, and the code through read-only SFTP. The export is a standard HumHub installation that runs on your own server or with another provider, HumHub's own hosting included.

Security fixes within 48 hours. HumHub patch releases 1 to 2 weeks after release, after a canary phase. Minor releases from their first patch version, announced two weeks ahead; Business customers may defer once.

Plans change from the dashboard, and the unused days of your current plan are credited on the next payments of the new one. Subscriptions are monthly or yearly with no minimum term beyond the paid period. Canceling keeps your community readable until the end of the paid period; ask us to stop it earlier and the remaining days are refunded pro rata, monthly or yearly. About a month later the community is archived — it stops being reachable, nothing is lost — and it is deleted with its backups at the latest six months after the subscription ended. Ask us at any point during those months and we restore it, or delete it immediately.

Yes. Registered non-profits and organizations in countries with a very low median income can ask for a discount before subscribing.

CUZY gives you what the GDPR asks of a host: a Data Processing Agreement (Article 28) accepted with every subscription, the data kept in the region you choose, the published security measures, HumHub's own privacy tools (export, erasure, consent) and templates for your legal pages. That does not make your community compliant on its own: you are the controller. Have a lawyer review and adapt the legal pages before you publish them, check whether your country requires you to register with or notify its data protection authority, and name a contact person for privacy (a data protection officer, or a representative in the EU when you are outside it) where the law requires one. The administrator handbook lists the rest of your part.

The GDPR for the European Union and the European Economic Area, the Swiss Federal Act on Data Protection (FADP), the UK GDPR, Canada's PIPEDA and Quebec's Law 25, and the California Consumer Privacy Act with the comparable US state laws, under which CUZY acts as your service provider. For each, the agreement states what CUZY commits to as your processor: following your instructions, security, sub-processors under written contracts, transfer safeguards, breach notice within 72 hours and deletion at the end. A signed copy is available on request. Your community's own compliance also depends on how you run it, which the administrator handbook covers.

Your members and administrators, according to the permissions you set. CUZY staff log into a community only for support and only if you allow it, through one-time links that are recorded and shown to your administrators. Routine monitoring works on counts and technical data, never on content.

No. No AI service processes your community's data or your account data, as the privacy policy and the Data Processing Agreement state, and CUZY never sells or shares it.

Team: Daily; 30 daily, 12 weekly, 12 monthly kept. Business: Hourly; 72 hourly, 60 daily, 12 weekly, 12 monthly kept. Backups are encrypted before they leave the server and stored with a second provider in the same region (in the United States for Singapore communities). Restores are tested quarterly on Team and monthly on Business. Trials are not backed up. Every figure is on the backup and retention schedule page.

Yes. The Two-Factor Authentication module is installed and enabled in every community, and administrators confirm their sign-in with a code sent by email. You can extend the obligation to other groups or to every member.

Yes, on every plan and during the trial. The marketplace sign-in modules connect Google, LinkedIn, GitHub and Facebook accounts, and the Keycloak Sign-In module (OpenID Connect) connects a Keycloak server, which in turn federates Microsoft Entra ID, SAML directories and LDAP.

On the security page (architecture, isolation, backups, updates, security audits, incident response), the data privacy page (GDPR roles, the other privacy laws covered, data location, sub-processors, open-source code) and in the privacy policy (retention). All are public, and the administrator handbook covers what remains your duty as controller.

A trial community is live in about two minutes with every CUZY module installed. Shaping it (spaces, logo, sign-in, first content) takes a few hours; a company rollout with single sign-on and content import typically takes two to four weeks.

Wiki, Calendar, Polls, Tasks, Files, Messenger, Q&A, Gallery, Custom Pages, Content Bookmarks, Report Content, Legal Tools, Two-Factor Authentication, Clean Theme, Clean Theme Pro and Analytics are enabled. The CUZY modules (maps, surveys, eCommerce, LMS, mass notifications and most others) are installed and wait for an administrator to enable them. Any other marketplace module installs from the administration screen.

Yes. Send us a database dump and your uploads; we import them into a hosted community, check the modules and the theme, let you compare with your current instance and switch your domain when you say so. On request, on every plan.

Members are invited in bulk by email or imported with our help, and spaces are created to mirror your channels or groups. Old conversations from another platform are assessed case by case: most organizations archive them and start fresh in HumHub, and we tell you before the trial ends what can be carried over.

Yes. The official HumHub app for iOS and Android connects to your community on every plan. Push notifications to phones are included on Business; a mobile app under your own name and icon is available on quote.

Yes, on Team and Business: a subdomain such as community.example.org or a whole domain. You add a DNS record, and the certificate is issued and renewed automatically.

The trial has 1 GB, Team 10 GB and Business 1 TB for the files your members upload. Administrators see a warning at 80% and 90% and a notice once the limit is passed; nothing is blocked, and more storage is available on quote for subscribers.

You receive reminders seven, three and one day before the end. If you do not subscribe, the community is suspended: administrators can still pay and continue where they left off. Fourteen days later it is archived, and fourteen days after that it is deleted automatically. A trial never turns into a paid plan without your action.

The community keeps working until the end of the period you paid for; if you ask us to stop it earlier, we do and refund the remaining days pro rata. You can download a complete export of your data before and after that date. About a month after the end it is archived (no longer reachable, nothing lost), and it is deleted with its backups at the latest six months after the subscription ended, unless you ask us to delete it immediately.

The community keeps running and administrators see a banner with the links to fix it, while the payment provider retries. If the payment is still missing seven days after the end of the period you paid for, the community is suspended, then archived about a month later; paying brings it back as it was.

Yes: write to us from your dashboard and we switch the plan and adjust the billing. Your content and members stay. Paid CUZY modules are included in Business only: on Team, the ones you use are bought at 50% off or removed, and the Business features (push notifications, emails from your own domain) switch off.

Yes, from your dashboard. Deletion waits seven days, during which you can cancel it, then removes the community; its backups are purged 30 days later, and the remaining days of your paid period are refunded pro rata.

HumHub is an open-source social network and intranet platform: spaces, streams, wiki, files, calendar, tasks, polls, messaging, permissions and a mobile app, extended by modules. It is developed by HumHub GmbH & Co. KG in Germany and used by companies, associations, universities and public bodies.

CUZY has developed HumHub modules since 2017 and hosts nothing but HumHub, so the people who update and support your community know its code. Updates of HumHub and modules are done and checked by us, security fixes within 48 hours; new code is security-reviewed before release (a monthly audit of production is planned); the processor agreement covers the GDPR and the UK, Swiss, Canadian and US laws; all the code is open source and downloadable through read-only SFTP; you can leave with a full backup at any time, and stopping early is refunded pro rata; every request gets an answer; and a dashboard shows usage, backups to download or restore, SFTP access and invoices.

CUZY is an independent business and a HumHub partner. It publishes modules on the official HumHub marketplace since 2017 and offers managed hosting of HumHub. HumHub GmbH also offers its own hosting; CUZY Hosting includes all CUZY modules and is run with a different infrastructure.

Yes. Every module is installed from the HumHub marketplace on any HumHub of a compatible version. Paid modules come with a license key; the first year includes updates and support, and renewal is optional.

Yes, dual-licensed. Buying on the marketplace gives a commercial license with one-click installation, updates and support. Installing from source under the GNU AGPL v3 is free, with manual updates.

HumHub and CUZY modules are translated into many languages, English and French first. Support is given in English and French.

Yes. Send us a database dump and your uploads; we import them into a hosted community, check modules and theme, and switch your domain. On request, on every plan.

Write to security@cuzy.app. We acknowledge within one business day and publish fixes for confirmed issues within 48 hours on hosting and as module releases on the marketplace.